Optimed Software Corporation develops, markets and services the Accuro clinic management software that includes Electronic Medical Records (EMR).
Position Summary
Our Support Analyst/Implementer provides support for Accuro clinic management software to physician offices via phone, email and web, as well as conducts Accuro installation and training at physician offices and medical clinics as required.
Key Accountabilities:
- Resolve product or service problems by: clarifying client concerns or issues, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, following up to ensure resolution, and recording all incidents and steps in CRM (Customer Relationship Management) software.
- Provide on-site installation of software
- Conduct training sessions for individuals and/or groups
- Maintain product and service logs by collecting and analyzing customer information
- Assist with providing ideas for ongoing product enhancements
- Assist with QA to ensure continuing, consistent service
- Participate in special projects as assigned
Candidate Profile:
The successful candidate will have:
- Excellent communication skills and attention to detail
- Strong analytical and technical problem solving skills
- Commitment to exceeding client expectations
- Excellent attention to detail
- Results-oriented attitude with the ability to meet deadlines
- Ability to maintain confidentiality of sensitive client information
Education/Experience:
- Post secondary education, preferably in a technical field, or related certifications
- Experience in application support and customer service as well as training
- Solid understanding of Windows Operating Systems
- Experience with SQL Server 2000 or relational databases preferred
- Experience in a medical office environment is an asset
Additional Requirements:
Some travel may be required (currently British Columbia and Alberta).
